Challenging Unsafe Behaviour

Toolbox Talk Record

Ref: TBT-BEH-004  |  Issue: 1  |  Date: March 2026
PresenterProject
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What?

Why?

Save a lifeThe person you challenge today may avoid the injury or fatality that their unsafe behaviour was heading towards.
Cultural changeSites where everyone feels confident to challenge unsafe acts have fewer incidents — the culture protects everyone.
Not about blameA good challenge is a caring conversation, not a confrontation — it strengthens trust and improves safety for the whole team.
Do Don't
  • Speak up immediately when you see someone working unsafely on site.
  • Approach the person privately and calmly — do not challenge them in front of a crowd.
  • Ask a question first: 'Can I ask why you are doing it that way?'
  • Explain what you observed, why it concerns you, and the possible consequences.
  • Listen to their response — there may be a reason you had not considered.
  • Focus on the behaviour and the risk, not on the person's character.
  • Thank the person if they respond positively and correct the behaviour.
  • Escalate to a supervisor if the unsafe behaviour continues after the conversation.
  • Accept challenges from others about your own behaviour with the same respect.
  • Recognise that challenging takes courage — support colleagues who speak up.
  • DON'T walk past unsafe behaviour without saying something — silence accepts the risk.
  • DON'T challenge someone publicly in front of their colleagues — speak privately.
  • DON'T start with an accusation — ask a question to understand the situation first.
  • DON'T make the conversation about blame — focus on the behaviour and its consequences.
  • DON'T dismiss the other person's explanation without listening properly.
  • DON'T make it personal — criticise the action, not the individual.
  • DON'T labour the point after someone corrects their behaviour — move on positively.
  • DON'T accept continued unsafe behaviour — escalate if the conversation does not work.
  • DON'T react defensively when someone challenges your own behaviour — listen and learn.
  • DON'T discourage others from speaking up — a culture of challenge protects everyone.

See also: Behavioural Safety Awareness | Stop Work Authority