- Call 999 immediately and request fire and rescue service specialist teams.
- Do not enter the collapse zone until structural stability is confirmed.
- Account for all personnel using the site register and access control records.
- Establish inner and outer cordons to control access to the collapse area.
- Help visible, accessible casualties only if it is safe to approach them.
- Communicate with trapped persons to reassure them and monitor their condition.
- Prevent further collapse by keeping everyone clear and not disturbing debris.
- Preserve the scene for investigation after rescue operations are completed.
- Provide welfare support for everyone on site affected by the incident.
- Brief emergency services on site layout, casualty numbers, and structural type.
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- DON'T rush into the collapse zone — secondary collapse kills rescuers.
- DON'T attempt structural collapse rescue without specialist equipment and training.
- DON'T assume everyone is accounted for — check the register for every name.
- DON'T allow unauthorised persons near the collapse — maintain strict cordons.
- DON'T move rubble that may be supporting the remaining structure above casualties.
- DON'T stop communicating with trapped persons — your voice keeps them calm.
- DON'T disturb the debris unnecessarily — further movement risks additional collapse.
- DON'T clean up or disturb the scene before investigators have attended.
- DON'T neglect the wellbeing of witnesses — arrange welfare support immediately.
- DON'T delay briefing emergency services — they need site information to plan rescue.
See also: Emergency Plan Awareness | Incident Investigation Process
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