- Call 999 immediately and describe the fall height, injuries, and exact location.
- Keep the casualty still and calm; do not move them if spinal injury is possible.
- Control bleeding from open wounds with direct pressure and clean dressings.
- Rescue a suspended harness casualty within 10 to 15 minutes to prevent trauma.
- Place an unconscious breathing casualty in the recovery position if spine is clear.
- Cover the casualty with a blanket to prevent hypothermia while waiting for help.
- Keep bystanders clear and preserve the scene for incident investigation.
- Guide the ambulance to the exact location using a designated meet-and-greet person.
- Record what happened, the time of the fall, and all first aid provided.
- Support witnesses and first responders after the incident with welfare follow-up.
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- DON'T move a fall casualty unless they are in immediate danger from further harm.
- DON'T remove a helmet from a head injury casualty; leave it for paramedics.
- DON'T leave a worker suspended in a harness; initiate rescue within minutes.
- DON'T straighten broken limbs or push bones back into wounds.
- DON'T give the casualty food, drink, or medication while waiting for emergency services.
- DON'T crowd around the casualty; keep the area clear for the paramedic team.
- DON'T delay calling 999 to assess the situation; call first, then assist.
- DON'T sit a harness suspension casualty upright immediately after rescue.
- DON'T disturb the fall scene until the investigation team has examined it.
- DON'T forget to support the first responders and witnesses after a serious fall.
See also: Falls From Height Awareness | Rescue Plan Requirements
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