LON/General/TBT-LON-004

Communication and Check-In Procedures

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Lone workers must maintain regular communication with a supervisor or control point.
Check-in procedures are the primary safety net for anyone working alone on site.
A check-in schedule should be agreed before the lone worker starts their shift.
Typical intervals are every 30 to 60 minutes depending on the task risk level.
If a check-in is missed, the escalation procedure must be activated immediately.
Methods include mobile phone calls, two-way radio, GPS apps, or lone worker devices.
Lone worker devices with man-down sensors automatically raise alarms if no movement is detected.
The Management of Health and Safety at Work Regulations 1999 require suitable lone working arrangements.
Poor mobile signal in tunnels, basements, or rural sites must be planned for in advance.
Communication procedures must be documented in the lone working risk assessment.

Rapid emergency response	If a lone worker is injured, check-ins ensure help arrives quickly.
Legal duty	Employers must monitor lone workers effectively under MHSWR 1999.
Worker confidence	Knowing someone is monitoring them helps lone workers stay focused and safe.
Accountability	Documented check-ins provide an audit trail that duty of care was met.

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See also: Lone Working Awareness | Lone Working Risk Assessment

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