• Designate a level, firm unloading area with adequate space for the vehicle.
• Use a banksman to guide all reversing delivery vehicles into position.
• Brief delivery drivers on site rules, speed limits, and hazards on arrival.
• Check thorough examination certificates before using vehicle-mounted cranes.
• Use three points of contact when climbing onto or off delivery vehicles.
• Confirm load weights before operating HIAB or crane to offload materials.
• Ensure loads are properly secured before the vehicle moves on or off site.
• Check for overhead power lines before raising tipper truck bodies.
• Establish an exclusion zone around the offloading area during crane operations.
• Use mechanical handling equipment rather than manual offloading where possible.

• DON'T allow delivery vehicles to reverse without a banksman guiding them.
• DON'T jump off vehicles; use steps, ladders, or the vehicle access system.
• DON'T stand under loads being lifted by HIAB, crane, or forklift.
• DON'T release load straps until the vehicle is parked and stable.
• DON'T raise tipper bodies near overhead power lines or height restrictions.
• DON'T use lifting equipment without a current thorough examination certificate.
• DON'T allow delivery drivers to operate on site without a safety briefing.
• DON'T unload on sloping or soft ground where vehicle stability is compromised.
• DON'T climb onto a loaded flatbed to release straps without fall protection.
• DON'T rush the unloading process; time pressure causes mistakes and injuries.

See also: Delivery Vehicle Management | Lifting Operations Awareness (LOLER)