WEL/Specific/TBT-WEL-004

Visitor Management

Welfare & Site Setup › Specific › Visitor Management

Presenter		Project
Location		Date

Visitors to construction sites include clients, consultants, inspectors, delivery drivers, and members of the public.
Every visitor must be signed in at reception, receive a safety briefing, and be issued with the minimum site PPE.
Visitors must be accompanied by a competent person who knows the site hazards and can guide them safely throughout.
An abbreviated visitor induction must cover emergency procedures, escape routes, assembly points, and key site rules.
Visitors are not familiar with construction hazards — they need closer supervision than experienced construction workers.
The visitor register must record names, company, arrival and departure times, and who they are visiting on site.
In an emergency evacuation, the visitor register is used to account for everyone on site during the roll call.
Some areas of the site may be too hazardous for visitors — access restrictions must be defined and communicated.
Visitors must return PPE and sign out when leaving, confirming their departure for the site register.
Client and consultant visits should be planned in advance so the site team can prepare safe access routes.

Unfamiliar with hazards	Visitors do not understand construction risks the way workers do — without briefing and escort, they walk into danger unaware.
Emergency accounting	If a visitor is not signed in and an evacuation occurs, they are not counted in the roll call — they could be trapped inside unnoticed.
Legal duty	The Occupiers Liability Act 1957 and CDM 2015 require the site to protect all persons who enter, including visitors.

Don't

Sign in every visitor at reception and record their details on the register.
Deliver an abbreviated safety briefing covering emergencies, routes, and key rules.
Issue minimum site PPE including hard hat, hi-vis vest, and safety glasses.
Assign a competent escort who knows the site hazards to accompany the visitor.
Define which areas are restricted and communicate these limits to all visitors.
Plan client and consultant visits in advance to prepare safe access routes.
Ensure visitors are included in the roll call during any emergency evacuation.
Restrict visitor access to areas where the hazard level exceeds what briefing covers.
Sign visitors out on departure and collect any issued PPE at the exit.
Brief the site team that visitors are on site so they can maintain awareness.

DON'T allow visitors onto site without signing in and receiving a safety briefing.
DON'T let visitors walk around site unaccompanied by a competent escort.
DON'T send visitors into the work area without minimum site PPE issued.
DON'T skip the emergency procedure briefing — visitors must know the escape route.
DON'T give visitors access to high-hazard areas beyond their briefing and PPE level.
DON'T allow unplanned visits without checking the site conditions and access routes.
DON'T forget visitors during evacuation roll call — check the register for everyone.
DON'T assume visitors understand construction hazards — they need constant guidance.
DON'T let visitors leave without signing out — their departure must be recorded.
DON'T blame visitors for entering hazardous areas — the site must control their access.

See also: Site Induction Requirements | Welfare Facilities Standards

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