QMS/Specific/TBT-QMS-016
Non-Conformance Reporting and Close-Out
Quality & Inspection › Specific › Non-Conformance Reporting and Close-Out
Toolbox Talk
Non-Conformance Reporting and Close-Out
Non-conformances are deviations from the approved design, specification, or method statement. If not identified and corrected, they can compromise structural integrity, system performance, and safety. Reporting non-conformances is not about blame; it is about ensuring that defective work is corrected before it becomes a bigger problem. This talk explains the process and everyone's responsibility in maintaining quality standards on site.
Key Hazards
Structural failure caused by unreported defective work
System performance issues from materials not meeting specification
Costly rework and programme delays from late defect discovery
Regulatory enforcement from non-compliant installed work
Control Measures
- Report any work that deviates from the approved drawings, specification, or method statement.
- Complete a non-conformance report (NCR) form with a clear description and photograph of the defect.
- Segregate or clearly mark non-conforming materials to prevent accidental use.
- Do not continue building on or covering up work that has been identified as non-conforming.
- Notify the site manager and quality team as soon as a potential non-conformance is identified.
- Agree the corrective action with the engineer before commencing any remedial work.
- Record the agreed corrective action, completion date, and sign-off on the NCR form.
- Close out the NCR only after the corrective work has been inspected and accepted.
Remember
- Non-conformance reporting protects quality and safety, not blame individuals
- Never cover up or continue building on work identified as non-conforming
- Photograph the defect and complete the non-conformance report form promptly
- Corrective action must be agreed with the engineer before remedial work starts
- Close out the report only after the corrective work is inspected and formally accepted
Applicable Legislation: CDM 2015 · Health and Safety at Work etc. Act 1974 · Building Regulations 2010 · ISO 9001:2015
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